Refund Policy

This Refund Policy outlines the conditions under which refunds are issued for subscriptions and services purchased through the Zapi Dial platform, operated by Inovitrix Technologies. All billing is managed by Inovitrix through our secure payment gateway.

1. Subscription Plans

Zapi Dial offers monthly and annual subscription plans. All subscription fees are charged in advance at the beginning of each billing cycle.

• Monthly subscriptions: Billed monthly, renewed automatically on the same date each month
• Annual subscriptions: Billed annually, renewed automatically on the same date each year
• Subscription fees are non-transferable and cannot be applied to other accounts or services

2. Refund Eligibility

2.1 Eligible for Refund

• Within 10 days of first payment: New subscribers may request a full refund within 10 calendar days of their initial subscription payment, provided no significant usage has occurred (fewer than 500 messages sent).
• Duplicate charges: If you have been charged more than once for the same subscription period due to a technical error, we will refund the duplicate charge in full.
• Service outage: If our platform experiences a verified outage exceeding 72 consecutive hours within a billing period, we may issue a prorated credit or refund for the affected period at our discretion.

2.2 Not Eligible for Refund

• Subscription fees after the 10-day refund window has passed
• Partial months of service when you cancel mid-cycle
• Accounts suspended or terminated due to policy violations
• Add-on credits (messages, seats) that have been consumed
• Refunds requested due to failure to use the service
• Charges disputed after 30 days from the billing date

3. Cancellation Policy

You may cancel your subscription at any time from your billing dashboard. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will not be charged for the next billing cycle
• No partial refunds are issued for unused time remaining in the current period
• Your data is retained for 30 days after cancellation, after which it may be permanently deleted

4. How to Request a Refund

To request a refund, please contact our billing team with the following information:

• Your registered email address
• The date of the charge you wish to dispute
• The reason for the refund request
• Any supporting documentation (e.g., payment confirmation email)

Submit your request to: billing@inovitrix.com

5. Processing Timeline

Once a refund request is approved:

• Refunds are typically processed within 5–10 business days
• Credits are returned to the original payment method
• Bank processing times may vary depending on your financial institution
• You will receive an email confirmation once the refund has been processed

6. Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan, the change will take effect at the start of your next billing cycle. No refund or credit is issued for the difference in plan cost for the current billing period.

7. Free Trial

If you are on a free trial, no payment is collected during the trial period. Refunds do not apply to trial accounts. If you do not cancel before the trial ends, you will be charged for the selected subscription plan, and the refund policy outlined above will apply to that charge.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of Zapi Dial after any changes constitutes your acceptance of the new policy. We encourage you to review this policy periodically.

9. Governing Law

This Refund Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.